Contacts
Contact form
Frequent questions
1. How can I place an order on your site? You can place an order by following these steps:
- Browse our online catalogue.
- Select the items you wish to purchase and add them to your cart.
- Once you have completed your shopping, go to your cart and follow the instructions to complete the checkout process.
2. What payment options do you accept? We accept payments with Visa, MasterCard, American Express, Google Pay, Apple Pay, and more. We do not accept cash on delive.
3. What is your return and refund policy? For a return, please contact us at our email, we will reply as soon as possible. Generally, we accept returns within 15 days of purchase and offer refunds or exchanges for items returned in original condition. Return shipping costs are the responsibility of the customer.
4. How can I track the shipment of my order? You will receive an email with the tracking number as soon as your order ships. You can use this number to track the status of your shipment on the courier's website.
5. What are the estimated delivery times? Delivery times depend on your location and the shipping method you choose. Details will be provided during the purchase process.
6. Do you offer international shipping? Yes, we offer international shipping. Check the shipping options available for your country during the checkout process.
7. Can I change or cancel an order after placing it? If you wish to change or cancel an order, please contact us as soon as possible. We will do our best to assist you, but once your order has shipped, your options may be limited.
8. How can I determine my correct size? Please see our size guide available on each product page to help you choose the correct size.
9. What care and washing methods do you recommend for your products? Specific care and washing instructions for each product are listed inside each item purchased. Please follow them carefully. 10. What to do if an item is out of stock or unavailable? If an item is out of stock, you can enter your email on the product page to be notified when it is back in stock.
11. How can I contact customer service if I have questions or problems? You can contact our customer service via the contact form on our website or by sending an email to saintmarybrand04@gmail.com.
12. Do you accept returns or exchanges for damaged or incorrect items? Yes, we accept returns or exchanges for damaged or incorrect items. Contact us within 15 days of purchase to resolve the issue. The return shipping cost is borne by the customer.
13. What are your shipping options and how much do they cost? Shipping options and related costs vary based on your delivery address and desired speed. Details are provided during the purchase process.
14. Do you have a physical store where I can try on clothes? Currently, we operate exclusively online and have no physical stores.
15. Can I sign up to receive notifications about discounts and promotions? Yes, you can sign up to our newsletter to receive updates on discounts, promotions and news.
16. Do you offer customization or made-to-measure clothing? At this time, we do not offer customization services or made-to-measure clothing.
17. What is your data privacy and security policy? Our privacy and data security policy is available in the dedicated section on our website. We respect the privacy of our customers and take measures to protect their personal data.
18. How can I leave a review or feedback on your products? You can leave a review directly on the product page. We really appreciate your feedback and opinions about our products.
12. Do you accept returns or exchanges for damaged or incorrect items? Yes, we accept returns or exchanges for damaged or incorrect items. Contact us within 15 days of purchase to resolve the issue. The return shipping cost is borne by the customer.
13. What are your shipping options and how much do they cost? Shipping options and related costs vary based on your delivery address and desired speed. Details are provided during the purchase process.
14. Do you have a physical store where I can try on clothes? Currently, we operate exclusively online and have no physical stores.
15. Can I sign up to receive notifications about discounts and promotions? Yes, you can sign up to our newsletter to receive updates on discounts, promotions and news.
16. Do you offer customization or made-to-measure clothing? At this time, we do not offer customization services or made-to-measure clothing.
17. What is your data privacy and security policy? Our privacy and data security policy is available in the dedicated section on our website. We respect the privacy of our customers and take measures to protect their personal data.
18. How can I leave a review or feedback on your products? You can leave a review directly on the product page. We really appreciate your feedback and opinions about our products.